Restocking charge may apply. In the unlikely event that merchandise is defective due to inadequate workman-ship or an error on our part, Colonial Mills accepts all responsibility without charge to the customer. For dealers, only merchandise credits are allowed; no cash refunds. If, however, merchandise is to be returned for reasons other than this, the greater of a 30% or $25 restocking charge will be applied. Merchandise in this category must be returned freight pre-paid. All returns must be in the same condition as when delivered.
For consideration, all requests for return authorization require an email to firstname.lastname@example.org with a photo of the product as well as a reason for return.
Custom-made products cannot be returned.
Damage in Transit
All merchandise is sold F.O.B. factory and any claims of damage in transit must be presented to the carrier.
Return Authorization Number and Packing
We reserve the right to refuse any delivery which does not have a return authorization number. Merchandise returned without an authorization number side marked to the package will be charged the restocking charge. Merchandise must be returned in package strength equal to or greater than 6 ml. poly wrap. If return is due to damage, original packing must be enclosed.
Returns must be authorized within 30 days of invoice date.
For rugs needing repair, please contact customer service at email@example.com with a photo and description of the repair. Any used rugs sent back for repairs must first be professionally cleaned. Freight charges may apply.