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  • Colonial Mills
  • 1-800-343-9339
  • 77 Pawtucket Avenue Rumford, Rhode Island 02916

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Privacy Policy

Colonial Mills, Inc. understands your concerns regarding Internet privacy and security. We know these topics are very important and that is why we take special care to safeguard the confidentiality and security of your information. We encrypt all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

How does our secure server work?

Placing Your Order - Every order you place with us is secure. All data submitted via the checkout form is encrypted using SSL (Secure Sockets Layer) encryption.

Making a Positive ID - After you’ve selected items to purchase, you’ll be prompted to “proceed to checkout.” At this point, your browser looks for a site certificate to confirm that it is communicating with our store. Once a positive ID is made, your order continues.

Entering Secure Mode - At this point, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format. We are ready to ask you for your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of this data as it is transmitted to our server.

Your Order Is Complete - Next, your credit card is then authorized for the funds to pay for your purchase. We do not store credit card numbers; we only store the transaction code. When your order has been shipped, your card will then be charged for your order.
Order information can be retrieved through a web interface. This interface requires the user to login, and then “expires” the session after 7 days, requiring the user to login again. All communications during these sessions are encrypted again using SSL. No credit card numbers are ever sent via e-mail, due to the fact that most e-mail is not secure.

How can you tell if you are in secure mode?

Standard, unsecured URL address begin with “http://”. When you enter secure mode, the beginning of the URL address will change to “https://”; the “s” stands for secure. Most browsers in secure mode also display a blue line along the top of the browser window. Some browsers display a broken key or open padlock symbol in the lower corner of your browser window when you are not viewing a secure page of a site. This key will become solid or the lock will close when you enter secure mode.

How do we protect the information you provide?

We use industry-standard Secure Sockets Layer (SSL) encryption to safeguard all sensitive data transmitted to us. This means that your personal information, including credit card number, name, expiration date, and billing information is encrypted so that it cannot be read by anyone else.

We also offer an extra layer of security when you use a shared computer in a corporate or public area. Even if you select the auto-login feature on a machine that third parties might have access to, your password and your credit card information will NOT be displayed. Unlike other auto-login programs, our system will require that you type in your password every time, thus making sure it is really you who has signed in, and not someone else using the same computer.

What information do we collect?

When you visit our site, our server automatically collects non-personally identifiable information, your internet service provider address, and information on the pages you access on our site. In addition, we store information you provide when you make a purchase, you request a return, or enter your e-mail address. We also collect information when you volunteer to complete a survey.

We use external services to capture aggregated derivative information about our audience, for example, from web search and ad services.  This information includes but is not limited to - age, income levels, geolocation, search keywords, and originating browsing source.  The information gathered by these services does not provide to us specific user information, and is used in aggregate for the sole purpose of providing a better customer experience and allows us to deliver the most relevant desired purchasing experience.

How do we collect the information?

Like many Internet sites, we use “cookies” to recognize returning customers. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. We use the cookies to recognize your preferences and to keep track of items you’ve added to your shopping cart.

What do we do with the information we collect?

By evaluating how customers use our site, we can offer better content, easier navigation, and better checkout services.

If you join our e-mail list, we will offer you updates about new products and services, discounts, and special promotions. You can join or leave our mailing list at any time. Customers who supply us with a telephone number will only receive calls from us pertaining to orders they have placed.

We use customer information in processing transactions solely within our company. We will also use your information specifically for fullfilment and shipping purposes, which may result in carrier companies maintaining address information outside of our control. We do not sell any customer information to any 3rd party businesses or any other entity.

Accessing your account

You can log into your account at any time and update or remove personal information. If you have any issues with updating or removing your information or account, please contact customer service and we will promptly work on your request.

Ad servers

We do not partner with or have special relationships with any ad server companies. We currently only utilize ad services via search engine services in which you use to find our product and/or website.

Mobile devices and tablets

All of our privacy policy details listed above apply to mobile devices.  We do not collect any information related to biometrics provided by a mobile device, or any other related device with such capabilities.


Using e-mail as a means to contact us should not be viewed as a secure method of communication. Our internal staff will not ask for credit card information, passwords, or other sensitive information in the form of e-mail.

Information requests

We do not provide your account information to any external entity outside of the fullment process, without the express consent from the customer. We will provide account information directly to you upon your request.

Changes in our Privacy Policy

We suggest that you review our privacy policy periodically, as we may update it from time to time. If our information practices change, we will post the policy change to our website. This policy was last updated on April 28, 2022.